Contact Us

Our friendly team is available Monday to Friday, 8am to 5pm. We aim to respond to enquiries within one business day.

Our friendly team is available Monday to Friday, 8am to 5pm. We aim to respond to all enquiries within one business day.

Phone: (02) 9955 2309

Email: nsopcustomerservice@northsydney.nsw.gov.au

Address: 4 Alfred Street South, Milsons Point, NSW 2061

Specific Enquiries

Membership Cancellation Swim School Cancellation Membership Enquiry Careers (Council Site) Membership Cancellation Form

All enquiries are handled by email - we do not store form submissions on this site.

Frequently Asked Questions

What are your operating hours?

Monday to Friday: 5:30am to 9:30pm
Weekends: 7:00am to 7:00pm
Public holidays: 8:30am to 5:00pm

How do I cancel my membership or learn to swim enrolment?

Download our membership cancellation form and email it to nsopcustomerservice@northsydney.nsw.gov.au.

Is there parking available?

Paid metered parking is available outside the venue on Alfred Street. Public transport options include ferry, train, or bus. Head to our Visit Us page for full details on getting here.

Can I book the venue for my event?

North Sydney Olympic Pool offers birthday party services, lane hire, corporate events, and venue hire. Fill out our contact us form with your event details and preferred dates, and our team will be in touch, subject to availability.

I've lost something

Our customer service team may be able to help. Submit our contact us form with a description of your item and the date you visited, and we’ll be in touch.